+44 (0)1375 893089

Orsett Hall Hotel
Prince Charles Avenue
RM16 3HS

T: +44 (0)1375 893089

E: info@kukana-spa.co.uk

Terms and Conditions

Terms and Conditions

Kukana Spa Gift Vouchers/Spa Packages are supplied in the format of an eVoucher via e-mail delivery.

Kukana Spa Gift Vouchers/Spa Packages may be used at Kukana Spa only. Change cannot be given in cash and you will receive a credit note for any unused portion. Gift vouchers/Spa Packages can be exchanged for services of the same face value. Gift vouchers/Spa Packages may be redeemed for services to the amount of the face value but cannot be exchanged for cash or a cash refund. Gift vouchers/cards are valuable; keep them in a safe place. Kukana is not responsible for loss, theft, damage or unauthorised use of gift vouchers/spa packages - they cannot be replaced. Gift vouchers/spa packages are not replaceable if lost, stolen, destroyed or expired.

The Kukana Spa eVouchers must be printed out and presented at the spa upon arrival, before the treatment.

The Kukana Spa Vouchers expire 6 months after date of purchase and cannot be extended after this date. 

Kukana Product Deliveries

Most standard stock items as shown on this web site, are held in stock and can be provided on a next working day delivery service to all UK mainland customers.

All orders are delivered as standard 3-5 working days, if we have a stock issue delivery could be longer and you will be advised.
Standard delivery is FREE for all UK mainland orders.
There is no minimum order value.
For other delivery areas (or to upgrade your delivery) please see below:
· UK Mainland 3 to 5 days Free
· UK Mainland before 9am £21.10
· UK Mainland before 10.30am £14.50
· UK Mainland before 12am £10.00
· UK mainland Saturday £15.00
· Channel Island £25.00
· Isle of Wight 3 to 5 days £8.50
· Northern Ireland 3 to 5 days £22.00
· Republic of Ireland 3 to 5 days £25.00

What is the cut-off time for next day deliveries?
The cut-off time for next working day deliveries is 12:30 pm. If you place an order before this time, it will be processed and despatched the same day, and delivered to you the next. If you place an order after 12:30pm, it will be processed and dispatched the next working day, and delivered to you the day after.

How will we deliver my order?
We use a national carrier to deliver goods to your door.
Our courier service is APC or The Post Office. We can only accept orders for delivery to UK or Republic of Ireland, Eire addresses. We cannot deliver to P.O Box addresses.

We will despatch completed orders as soon as the payment has been received.

Why not treat a loved one to a Kukana Gift Voucher?

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Opening Hours

Monday 09.00 - 7.00
Tuesday 09.00 - 8.00
Wednesday 09.00 - 7.00
Thursday 09.00 - 8.00
Friday 09.00 - 7.00
Saturday 09.00 - 7.00
Sunday 09.00 - 6.00