+44 (0)1375 893089

Orsett Hall Hotel
Prince Charles Avenue
RM16 3HS

T: +44 (0)1375 893089

E: info@kukana-spa.co.uk

Making the most of your visit

It is our wish that your experience at Kukana is as perfect and enjoyable as possible and to support this we ask that you respect the following rules of etiquette. If you are unhappy with any part of your visit please ask to speak privately with one of the directors before you leave.

Age Limit

Please note that we do not provide treatments to people under 16 years of age.

Arrival times

On your first visit we ask that you arrive 15 minutes prior to your appointment time to allow us to complete your initial consultation without affecting your treatment time.

On all occasions lateness will be deducted from your treatment time or may result in your appointment being cancelled.

Peace & quiet

We provide an environment that is tranquil and relaxing and we ask that you respect others users' rights to peace and quiet. We request that loud conversation is avoided and mobile phones must be by turned off within the spa.

Facilities within the spa for people accompanying you but not having treatments are limited and they should use the main hotel facilities for waiting where they may purchase refreshments if required.

Children and babies are not allowed to wait in the spa.

Payments, deposits and cancellation fees

Payment may only be made by cash, VISA or MasterCard.

If paying by gift voucher these must be presented prior to treatment commencing. Failure to produce the voucher will require payment in full prior to treatment commencing.

All bookings require full payment upon booking.

Cancellations or missed appointments made with less than one full day's notice will result in the loss of deposit/payment of the booking. If 48 hours notice has been given this will also result in a loss of deposit, however, the booking may be moved to another date at the decretion of the managment. If a booking is cancelled with more than 48 hours notice then a full refund will be given.

No smoking

Smoking is not allowed anywhere within the spa.


It is not permitted to consume alcohol within the spa other than as part of a pre-arranged and managed special event. We recommend that you do not consume alcohol immediately prior to your treatments. We reserve the right to refuse treatment to ayone under the influence of alcohol.

Personal belongings

Personal lockers are provided but Kukana cannot accept responsibility for loss of or damage to personal belongings whilst using the facilities unless caused by the negligence of its employees. A charge of £5.00 will be made for the loss of a key.

Medical conditions

Certain treatments may not be appropriate during the first trimester of pregnancy or at any time during pregnancy or if under medical supervision for certain conditions. Guests are asked to ensure they advise us of any health condition at the time of booking and prior to treatments.

Robes and slippers

Robes and slippers are provided as standard with some spa packages. Robes supplied will be freshly laundered and slippers will be unused.

Helpful Hints

Here are a few tips to help make your visit as safe and enjoyable as possible,

  • Do drink plenty of water before and after treatments 
  • Do bring open-toed shoes to wear after a foot treatment.
  • Do wear underwear when having any body treatments or a massage.
  • Do not wear jewellery when having treatments.
  • Do not have any heat treatments before or after waxing. This includes sauna, steam, swimming and sunbathing.
  • Please do have a shower, especially after exercising, before you have a massage or body treatment.
  • Shaving is not recommended before a body treatment or men's facial. If you choose to shave, please do so at least 4 hours prior to your treatment.

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Opening Hours

Monday 09.00 - 7.00
Tuesday 09.00 - 8.00
Wednesday 09.00 - 7.00
Thursday 09.00 - 8.00
Friday 09.00 - 7.00
Saturday 09.00 - 7.00
Sunday 09.00 - 6.00